realme C21Y

89999999 (-10%)

  • 3GB/4GB RAM | 32GB/64GB ROM | Expandable Upto 256 GB
  • 16.51 cm (6.5 inch) HD+ Display
  • 13MP + 2MP + 2MP | 5MP Front Camera
  • 5000 mAh Battery
  • Unisoc T610 Processor

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89999999 (-10%)

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Description

Specifications
General
In The Box
  • Handset, Adapter (5V/2A), USB Cable, SIM Card Tool, Screen Protect Film, Important Info Booklet with Warranty Card, Quick Guide
Model Number
  • RMX3261
Model Name
  • C21Y
Color
  • Cross Blue
Browse Type
  • Smartphones
SIM Type
  • Dual Sim
Hybrid Sim Slot
  • No
Touchscreen
  • Yes
OTG Compatible
  • Yes
Sound Enhancements
  • Dirac Sound Effect
SAR Value
  • Head: 0.855 W/kg, Body: 0.674 W/kg
Display Features
Display Size
  • 16.51 cm (6.5 inch)
Resolution
  • 1600 x 720 Pixels
Resolution Type
  • HD+
GPU
  • Arm Mali-G52
Display Type
  • HD+ LCD In-cell Display
Display Colors
  • 16.7M
Other Display Features
  • 60
    Hz Refresh Rate, 20:9 Aspect Ratio, 88.70% Screen-to-Body Ratio, 120 Hz
    Touch Sampling Rate, 420nits (Typ) Brightness, Color Saturation: NTSC
    65% (Min) 70% (Typ), Sunlight Screen Support, COG Sealing Process
Os & Processor Features
Operating System
  • Android 11
Processor Type
  • Unisoc T610
Processor Core
  • Octa Core
Primary Clock Speed
  • 1.8 GHz
Secondary Clock Speed
  • 1.8 GHz
Operating Frequency
  • 2G GSM: 850/900/1800/1900MHz, 3G WCDMA: B1/B5/B8, 4G FDD-LTE: B1/B3/B5/B8, 4G TD-LTE: B38/B40/B41
Memory & Storage Features
Internal Storage
  • 32 GB / 64GB
RAM
  • 3 GB / 4GB
Expandable Storage
  • 256 GB
Supported Memory Card Type
  • microSD
Memory Card Slot Type
  • Dedicated Slot
Camera Features
Primary Camera Available
  • Yes
Primary Camera
  • 13MP + 2MP + 2MP
Primary Camera Features
  • Triple
    Rear Camera Setup: 13MP Primary (f/2.2 Aperture, FOV: 80 Degree, 25.5mm
    Focal Length, 1/3 inch Sensor Size, 1.12um Pixel Size, 5P Lens, PDAF) +
    2MP Portrait (f/2.4 Aperture, FOV: 88.8 Degree, 21.8mm Focal Length,
    1/5 inch Sensor Size, 1.75um Pixel Size, 3P Lens, FF) + 2MP Macro (f/2.4
    Aperture, FOV: 88.8 Degree, 21.8mm Focal Length, 1/5 inch Sensor Size,
    1.75um Pixel Size, 3P Lens, FF), CMOS Sensor, 20 Continuous Shooting,
    Photograph Function: Beauty, Filter, HDR, Panoramic View, Refocus,
    Timelapse, Slo-mo, NightScape, Expert
Secondary Camera Available
  • Yes
Secondary Camera
  • 5MP Front Camera
Secondary Camera Features
  • 5MP
    Front Camera (f/2.4 Aperture, FOV: 77 Degree, 1/5 inch Sensor Size,
    1.12μm Pixel Size, 3P Lens, FF), CMOS Sensor, Features: Beauty, Filter,
    HDR
Flash
  • Rear Flash
HD Recording
  • Yes
Video Recording
  • Yes
Video Recording Resolution
  • Rear Camera: 720p and 1080p (at 30fps), Slo-mo: 720p (at 120fps), Front Camera: 720p (at 30fps)
Digital Zoom
  • 4X
Frame Rate
  • 30 fps
Dual Camera Lens
  • Primary Camera
Connectivity Features
Network Type
  • 4G, 3G, 2G
Supported Networks
  • 4G LTE, WCDMA, GSM
Internet Connectivity
  • 4G, 3G, Wi-Fi, EDGE, GPRS
3G
  • Yes
GPRS
  • Yes
Pre-installed Browser
  • Google Chrome
Bluetooth Support
  • Yes
Bluetooth Version
  • v5.0
Wi-Fi
  • Yes
Wi-Fi Version
  • 802.11 b/g/n
Wi-Fi Hotspot
  • Yes
NFC
  • No
USB Connectivity
  • Yes
EDGE
  • Yes
Audio Jack
  • 3.5mm
Map Support
  • Google Maps
GPS Support
  • Yes
Other Details
Smartphone
  • Yes
Touchscreen Type
  • Capacitive
SIM Size
  • Nano + Nano
User Interface
  • Realme UI (Based on Android 11)
SMS
  • Yes
Graphics PPI
  • 269 PPI
Sensors
  • Magnetic Induction Sensor, Light Sensor, Proximity Sensor, Gyro-meter, Acceleration Sensor
Browser
  • Google Chrome
Ringtones Format
  • OGG
Other Features
  • Emmc
    5.1 ROM, OTG Storage Formats: FAT, FAT32, exFAT, Phone Lock Functions:
    Face unlock, Fingerprint unlock (Rear), Password unlock, Pattern unlock,
    Fingerprint unlock Speed (640.33ms), Face unlock Speed (816.3ms),
    Supported WideVine level – L3, Night Shiled, Step Tracker, APP Market,
    Clone Phone, Google Lens
GPS Type
  • GPS/AGPS, Beidou, Glonass
Multimedia Features
Audio Formats
  • MPEG, AMRNB, AMRWB, AAC, G711.ALAW, G711.MLAW, VORBIS, OPUS, FLAC
Video Formats
  • H.264, MPEG-4, H.263, Sorenson Spark, VP8, VP9, H.265
Battery & Power Features
Battery Capacity
  • 5000 mAh
Dimensions
Width
  • 76 mm
Height
  • 164.5 mm
Depth
  • 9.1 mm
Weight
  • 200 g
Warranty
Warranty Summary
  • 1 Year Warranty for Mobile and 6 Months for Accessories
Domestic Warranty
  • 1 Year

Specification

Additional information

Color

Cross Black, Cross Blue

RAM

3GB, 4GB

ROM

32GB, 64GB

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Store Policies

Cancellation / Return / Exchange Policy

returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

CategoryReturns Window, Actions Possible and Conditions (if any)
Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage

14 days

Refund, replacement or exchange

Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)

10 days

Refund or replacement

Watch, Footwear and Rest of Lifestyle

30 days

Refund, replacement or exchange

Medicine (Allopathy & Homeopathy)

2 days

Refund

Home: Home Improvement Tools, Household Items, Home décor, Furnishing

7 days

Refund or replacement

Books (All books)

Sports Equipments (Racquet, ball, support, gloves, bags etc.)

Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.)

Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)

Stationary (Pens, Diary notebooks, Calculators etc.)

Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)

10 days Replacement only

Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Non Returnable- All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness.In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.

All Mobiles (except Apple / Google phones),

Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches)

All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)

7 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Mobile - Apple & Google.

Electronics - Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches)

7 days

Replacement only

For all functionality related issues, do contact the brand authorized service centre directly.

·         Authorized Service Partner Locator :

o    Apple / Beats - https://locate.apple.com/in/en

o    Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB

o    Realme - https://www.realme.com/in/support/services

o    Samsung - https://www.samsung.com/in/support/service-center/

o    JBL & Infinity - https://support.jbl.com/in/en/customer-service/service-centres.html

o    Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre.

o    HP - Please reach out to 18002587170 to contact the brand authorised service centre.

o    Dell - www.support.dell.com

o    Canon - Please reach out to 18601803366 to contact the brand authorised service centre

o    MI - Please reach out to 1800 103 6286 to contact the brand authorised service centre.

·         Brand Support Site :

o    Apple / Beats - https://support.apple.com/en-in

o    Google - https://madeby.google.com/intl/en_in/phone/support/

o    Realme - https://www.realme.com/in/support

o    Samsung - https://www.samsung.com/in/support/

o    JBL & Infinity- https://support.jbl.com/in/en/

o    Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre.

o    HP - Please reach out to 18002587170 to contact the brand authorised service centre.

o    Dell - www.support.dell.com

o    Canon - Please reach out to 18601803366 to contact the brand authorised service centre

o    MI - Please reach out to 1800 103 6286 to contact the brand authorised service centre.

For any other issues with the product you may contact Luckyskart

Furniture, Large appliances

Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only

10 days

Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Grocery - (Dairy, Bakery, Fruits and Vegetables)2 Days Refund Only
Grocery - (Remaining items under grocery)

10 days

Refund only

Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Superkart would be delivered through reattempt in case you miss your slot.

Try & Buy

10 days

Refund only

This policy shall be applicable selectively (geographical coverage, product, customer and time periods).

Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.

No Questions Asked, subject to the terms of this Policy

10 days

Refund or replacement

This policy enables easy product return requests for customers s through the Platform direct approvals, subject to pickup product validations at the time of pick-up and fraud prevention mechanisms.

This policy shall be applicable only if the product was bought when this policy was applicable on the product. If not, the policy provided shall apply on the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.

Exceptions to this policy: Following claims will be covered under the policy provided and through corresponding validation processes

a.    product undelivered

b.    product/accessories missing

c.    wrong product/accessories delivered

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

CategoryConditions
Correct ProductIMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete ProductAll in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused ProductThe product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged ProductThe product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged PackagingProduct's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
  3. For products where installation is provided by Flipkart's service partners, do not open the product packaging by yourself. Flipkart authorised personnel shall help in unboxing and installation of the product.
  4. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

Wrong Delivery - (Customer received delivery message, product not delivered):

'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'

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